Placing
Orders and Payment
Placing
Orders: Please
provide your Dealer or Distributor account
number. Telephone, Fax and Mail are the regular
methods for orders, fax is available 24 hours
(408) 451-1156
but phone orders are
the normal method (408)
451-1155.
Provided in our dealer
package is a sample order form for placing
fax orders (also great for keeping track of
orders placed). To make orders as efficient
as possible please have part numbers, quantities
and method of shipment ready.
Payment:
All domestic
new accounts will be put on pay advance or
COD (cash only) until your credit history
can be validated. We also accept under $500
USD payment by VISA, Master Card or Discover
with small % bank service fee.
All
international accounts must be paid by money
transfer or Letter of credit only. We also
accept quick air shipment order under $500
USD payment by VISA, Master Card or Discover
with 3 % bank service fee.
Prices:
All prices are subject to change without notice,
all applicable prices are those of the current
price list. Special sale or close out sale
will be automatically shipped to your attention
unless otherwise notified.
All
orders will be billed at the current price
plus the cost of shipping and handling.
Shipments,
Back order, Returns & Damaged Shipments
Shipments:
All shipments are sent by UPS Ground by default,
although air service is available upon your
request. International shipment are sent by
your request.
Back
orders: Back order or Special order items
will be automatically added to your next order
unless otherwise notified. All special orders
are not returnable.
Returns:
To return merchandise, a RMA (return merchandise
authorization) number has to be issued before
any items are shipped to us. Any parcel received
without the proper RMA number will not be
accepted and will be returned to the sender.
Please provide a copy of the packing invoice
with your return.
If it is necessary to return a part, please
do so within 20 days of the invoice date so
we can issue credit as needed. Returns or
alterations to invoices are not accepted without
contacting our office for authorization and
being issued a RMA (return merchandise authorization)
number.
Packaging
Returns: Special attention has to be made
for Helicopter kits and Fuselages and or fuselage
parts being returned. On these items it is
mandatory to repack the individual items with
necessary paper and to double box (use second
cardboard box around the actual product box.)
It is recommended to use UPS and insure the
parcel at the dealer cost.
Missing
items: Although we have 3 people check
every shipment that goes out, occasionally
we make mistakes. If you received an order
and were charged for items ordered but not
shipped, then you must notify us immediately
to have the items reshipped or have billing
corrected.
Damaged
Shipments: If you discover an item has
been damaged in transit, contact us immediately
in order for us to initiate a claim and to
present the item in question. Do not return
the damaged items to until we have contacted
you.
Restocking
Fee: Stock can only be returned if the
merchandise is in the original new package
and is within 30 days from the invoice date.
We reserve the right to impose a restocking
fee of up to 20%. Any shipment over 30 days
from the invoice date is not returnable.
Note:
Century Helicopters is not a USA distributor
for O.S. Engines. In this capacity we offer
the assembled helicopter kits with the O.S.
Max engines priced at our cost, engines are
not available separately and all warranty
is expressed by O.S. Max are handled by the
current USA importer, Great Planes Model Distributors.
Inquiries should be directed to:
Hobby
Services
P.O. Box 9021
1610 Interstate Drive
Champaign, IL 61826
Tel: (217) 398-0007
Fax: (217) 398-1104 |
